Privacy Policy

Last Updated: September 2026

Welcome to LUMOSPORT. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website:https://lumosport.cn By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services.

The information we may collect includes:

Full name
Email address
Phone number
Shipping address
Billing address
Order information
Product preferences
Customization details for personalized products
Customer service communications

When you make a purchase, payment information is securely processed through third-party payment providers. LUMOSPORT does not store your complete payment card information. Payment providers process transactions according to their own privacy and security policies.

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and similar technologies

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling your orders
Arranging shipping and providing tracking information
Communicating with you about your orders
Providing customer support
Processing customized product requests
Improving our products, services, and website experience
Preventing fraud and maintaining website security
Sending promotional information when you choose to receive it

3. Order Fulfillment and Shipping Information

To complete your purchase and deliver your order, we may share necessary information with trusted third parties, including payment providers, shipping carriers, logistics partners, warehouses, and fulfillment partners.

These parties only receive the information required to provide their services.

Your order may be processed through one of our fulfillment locations:

United States Warehouse
Hong Kong Warehouse
Guangzhou Warehouse

Depending on inventory availability and your shipping destination, your order may be fulfilled from different locations.

4. Cookies and Tracking Technologies

LUMOSPORT uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies help us:

Remember your preferences
Understand website traffic and customer behavior
Improve website functionality
Provide a better shopping experience

You can disable cookies through your browser settings. However, some website features may not function properly after disabling cookies.

5. Information Sharing

LUMOSPORT respects your privacy and does not sell, rent, or trade your personal information.

We may share your information only when necessary, including:

With service providers who support our business operations
With payment processors to complete transactions
With shipping providers to deliver your orders
When required by applicable laws or legal authorities

We only share the minimum information necessary for each specific purpose.

6. International Data Processing

As a global online store, LUMOSPORT may process or transfer your information between different countries where our warehouses, service providers, or logistics partners operate.

We take reasonable measures to ensure your information is handled securely and responsibly.

7. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Although we use reasonable efforts to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request information about how your data is collected and used

To exercise your privacy rights, please contact us using the information provided below.

9. Marketing Communications

If you subscribe to LUMOSPORT emails or marketing communications, we may send you information about:

New products
Promotions
Special offers
Brand updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

10. Children's Privacy

LUMOSPORT does not knowingly collect personal information from children under the age required by applicable privacy laws.

If you believe that a child has provided personal information to us, please contact us, and we will take appropriate steps to remove such information.

11. Third-Party Links

Our website may contain links to third-party websites or services.

LUMOSPORT is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites before providing personal information.