Refund & Return Policy

Last Updated: September 2026

At LUMOSPORT, we are committed to providing high-quality products and a reliable shopping experience. If you receive a defective product, incorrect item, or a product that does not match your confirmed order, we will do our best to provide a suitable solution.

Please carefully review this Refund & Return Policy before placing your order.

1. Return Eligibility

LUMOSPORT only accepts returns for the following situations:

Product quality issues;
Incorrect items received;
Products that are significantly different from the confirmed order details.

Returns caused by personal reasons, including but not limited to:

Wrong size selection;
Change of mind;
Personal preference regarding style, fit, or appearance;

are not considered quality issues.

Customers who wish to return an item for personal reasons must contact LUMOSPORT customer service first. Return shipping costs will be the responsibility of the customer.

Any package returned without prior approval from LUMOSPORT customer service will not be eligible for a refund.

The return address provided by our customer service team may be different from the original shipping address. Please do not send returns to the address shown on the original package label.

2. Return Request Period

Customers must contact LUMOSPORT within 14 days from the date the product is actually received.

Requests submitted after this period may not be accepted.

To request a return, please provide:

Order number;
Description of the issue;
Clear photos or videos showing the condition of the product.

3. Return Conditions

To qualify for a return, the product must meet all of the following conditions:

Unworn;
Unwashed;
In the original packaging;
Original tags attached;
Free from odors, stains, damage, or signs of use.

Products that do not meet these requirements may not be eligible for return or refund.

4. Non-Returnable Products

The following products cannot be returned or exchanged:

Customized jerseys;
Personalized products;
Player version jerseys;
Pre-order products;
Discounted or clearance products;
Special promotional products;
Products purchased using gift cards, points, coupons, or store credits.

Due to their personalized, promotional, or special-order nature, these products are not eligible for return or exchange.

5. Defective Products or Incorrect Orders

If you receive a defective product, incorrect item, or an item that does not match your confirmed order, please contact us as soon as possible.

Depending on the specific situation, LUMOSPORT may provide:

A free replacement shipment;
A full refund;
Another appropriate solution.

To verify the issue, customers must provide authentic and clear evidence, including photos or videos.

Evidence must be genuine and unaltered. Images or videos that have been edited, manipulated, filtered, enhanced, or generated by AI may not be accepted as valid proof.

6. Return Shipping Costs

Non-quality Related Returns

For returns caused by personal reasons, including:

Incorrect size selection;
Change of mind;
Personal preference;

the customer is responsible for return shipping costs.

Quality Issues or Incorrect Items

For confirmed product defects or incorrect shipments:

LUMOSPORT will cover the return shipping costs or provide an appropriate solution.

All returns must be approved by LUMOSPORT customer service before shipment.

7. Return Process

To request a return:

Contact LUMOSPORT customer service.
Provide your order number and required evidence.
Receive return approval and the correct return address.
Ship the package according to the provided instructions.
Provide the return tracking number after shipment.

Once the returned package arrives, our warehouse will inspect the product.

Refunds will only be processed after the return has been approved.

8. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

After the returned product has been received and inspected:

Refunds will be processed within 3 business days.
The time required for funds to appear in your account depends on your payment provider or bank.

9. Package Not Received

If your package has not been received, please refer to our Shipping Policy.

If your package has exceeded the expected delivery period or the tracking information has not updated for an extended period, please contact us for assistance.

Refund or replacement decisions will be handled based on the shipping situation and investigation results.