Terms of Service

Last Updated: September 2026

Welcome to LUMOSPORT. These Terms of Service ("Terms") govern your access to and use of the LUMOSPORT website:

and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing our products.

1. General Terms

LUMOSPORT provides sports apparel, jerseys, customized products, and related merchandise through our online store.

By using this website, you confirm that:

You are legally capable of entering into a purchase agreement;
The information you provide during checkout is accurate and complete;
You agree to comply with these Terms and all applicable laws and regulations.

We reserve the right to refuse service, cancel orders, or restrict access to our website when necessary, including cases involving suspected fraud, abuse, or unauthorized activities.

2. Product Information

We make every effort to ensure that product descriptions, images, sizes, colors, and specifications displayed on our website are accurate.

However, slight differences may occur due to:

Screen display settings;
Lighting conditions;
Manufacturing variations;
Product updates.

Such minor differences do not constitute product defects.

For customized products, customers are responsible for providing accurate customization information, including names, numbers, sizes, and other details.

3. Orders and Payment

When you place an order through LUMOSPORT, you agree to provide accurate billing, shipping, and contact information.

After submitting an order, you will receive an order confirmation email.

Please note:

Order confirmation does not guarantee acceptance of your order.
LUMOSPORT reserves the right to cancel or refuse an order due to inventory issues, payment problems, suspected fraud, pricing errors, or other circumstances.

Payment must be completed before an order enters processing.

All prices displayed on our website are subject to change without prior notice.

4. Order Modification and Cancellation

Customers may request order modifications or cancellations within 48 hours after placing an order.

After 48 hours:

Orders that have entered processing or shipping procedures cannot be modified or canceled.

Customized jerseys and personalized products:

Customized products are made specifically for individual customers.
Once production begins, customized orders cannot be canceled or refunded unless required by applicable consumer protection laws.

5. Shipping and Delivery

Shipping services are provided according to our Shipping Policy.

Orders may be fulfilled from different warehouses depending on inventory availability and customer location, including:

United States Warehouse;
Hong Kong Warehouse;
Guangzhou Warehouse.

LUMOSPORT may use different shipping carriers, including:

USPS;
UPS;
DHL;
FedEx;
Local postal services.

Estimated delivery times are provided for reference only and may be affected by factors outside our control, including weather conditions, holidays, customs procedures, natural disasters, and local delivery services.

For detailed shipping information, please refer to our Shipping Policy.

6. Returns, Refunds, and Consumer Rights

Returns and refunds are handled according to our Refund Policy.

LUMOSPORT aims to provide fair solutions for customers when products are defective, damaged, incorrect, or not delivered as expected.

Customers may have certain rights under applicable consumer protection laws depending on their country or region.

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights that cannot legally be waived.

For customers located in jurisdictions with specific consumer protection requirements, applicable local laws regarding returns, refunds, product conformity, and withdrawal rights may apply.

7. Customized Products

Customized jerseys and personalized products require additional production time.

By purchasing a customized product, you acknowledge that:

The product is created according to your personal specifications;
You are responsible for confirming customization details before submitting your order;
Customized products generally cannot be returned or canceled due to changes of preference or incorrect customer-provided information.

If a customized product arrives damaged, defective, or significantly different from the confirmed order details, please contact us for assistance.

8. Intellectual Property Rights

All content on the LUMOSPORT website, including but not limited to:

Logos;
Brand names;
Website design;
Text;
Images;
Graphics;
Product descriptions;

is owned by or licensed to LUMOSPORT and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

9. User Conduct

You agree not to:

Use our website for unlawful purposes;
Provide false information;
Attempt to interfere with website security;
Use automated systems to collect website content without permission;
Engage in fraudulent activities.

We reserve the right to take appropriate action against misuse of our website or services.

10. Third-Party Services

Our website may use third-party services, including:

Payment processors;
Shipping providers;
Analytics services;
Marketing platforms.

These third-party services operate under their own terms and privacy policies.

LUMOSPORT is not responsible for the practices or policies of third-party providers.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LUMOSPORT shall not be responsible for indirect, incidental, special, or consequential damages arising from:

Website use;
Shipping delays caused by circumstances beyond our control;
Third-party services;
Customer-provided incorrect information;
Unauthorized use of our website.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including mandatory consumer protection rights.

12. Force Majeure

LUMOSPORT shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters;
War or government actions;
Labor disputes;
Transportation interruptions;
Severe weather;
Global supply chain disruptions.

We will make reasonable efforts to minimize the impact of such events.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction where LUMOSPORT operates, without regard to conflict of law principles.

However, if you are a consumer located in a jurisdiction that provides mandatory consumer protection rights, nothing in these Terms affects your rights under those applicable laws.

Any dispute arising from these Terms or your use of our services should first be resolved through good-faith communication with LUMOSPORT.

14. Dispute Resolution

If a dispute cannot be resolved through customer service communication, the parties may seek resolution through the appropriate legal channels available under applicable laws.

Consumers may also have access to dispute resolution mechanisms or consumer protection authorities available in their country or region.