Shipping Policy

Thank you for choosing LUMOSPORT. We are committed to providing our customers worldwide with safe, reliable, and efficient shipping services. Please carefully read the following shipping policy before placing your order to understand our order processing times, shipping methods, delivery estimates, and related terms.

1. Order Processing Time

All orders will begin processing after payment confirmation.

• Standard product orders are usually processed within 3 business days.
• Some products may require additional processing time due to inventory allocation, production schedules, or special handling requirements. These products may require 9-13 business days for processing.
• Processing time does not include shipping time.

Business days do not include weekends or public holidays.

2. Special Product Processing Time

Customized Jerseys

If your order contains customized jerseys, additional processing time is required due to the personalized production process. Processing time may vary depending on the jersey style, size, and customization details.

• Customized jerseys usually require 10-15 business days for processing.

Customized jerseys are personalized products made specifically for the customer. Once production has started, customized jersey orders cannot be canceled or refunded.

Player Version Jerseys

If your order contains player version jerseys:

• Processing time usually requires 7-9 business days.

3. Pre-order Products

Some jerseys or products may be available as pre-order items.

• Pre-order items will be clearly marked in the product title.
• The product description page will provide the estimated shipping date.

Please review the expected shipping time before purchasing pre-order products and plan your order accordingly.

4. Peak Season Processing Time

The peak shopping season is from November to February each year.

Due to increased order volume, supply chain pressure, and higher shipping demand:

• Some orders may experience longer processing times.
• The maximum processing time may extend up to 25 business days.

We recommend placing orders in advance during peak seasons to avoid possible delays.

5. Shipping Warehouses and Shipping Methods

LUMOSPORT ships orders from different warehouses based on the customer's location, inventory availability, and shipping efficiency.

Our shipping warehouses include:

• United States Warehouse
• Hong Kong Warehouse
• Guangzhou Warehouse

We will select the most suitable warehouse for shipment according to your order information.

Available shipping methods include:

• USPS
• UPS
• DHL
• FedEx
• Local postal services in different countries

6. Shipping Countries and Delivery Time

LUMOSPORT currently ships to the following countries and regions.

All orders are shipped under the DDP (Delivered Duty Paid) shipping model. Customers generally do not need to pay additional import duties or taxes upon delivery.

Shipping fees will be calculated and displayed at checkout based on your shipping address.

The delivery times listed above are estimates only. Actual delivery times may vary depending on the destination country, local courier services, customs procedures, and other circumstances.

7. Shipping Delays

Packages may be delayed due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Holiday shipping peaks
• Natural disasters
• Customs inspections
• Flight schedule changes
• Local delivery service conditions

LUMOSPORT will do our best to assist customers with tracking inquiries and shipping issues. However, delays caused by uncontrollable circumstances are not considered shipping failures.

8. Shipping Address Requirements

Please Enter Your Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Your order will be shipped to the exact address provided during checkout.

LUMOSPORT is not responsible for delivery failures caused by:

• Incorrect address information
• Incorrect postal code
• Incorrect contact information
• Incomplete shipping details

Please carefully check your shipping address, postal code, email address, and phone number before submitting your order.

9. Order Modification and Cancellation

Customers may request order modifications or cancellations within 48 hours after placing an order.

After 48 hours:

• Orders that have entered processing or shipping procedures cannot be modified or canceled.

Special note:

• Customized jerseys are personalized products and cannot be canceled once production has started.

10. Tracking Information

After your order has been shipped, LUMOSPORT will send a tracking number to the email address provided during checkout.

Please make sure you provide:

• A valid email address
• A reachable phone number

You can also check your shipment status through the "Track Order" section in the homepage menu of the LUMOSPORT website.

11. Package Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you have not received it, please check the following locations first:

• Front door or back porch
• Garage area
• Hidden areas around your home
• Apartment front desk
• Building management office
• Mailbox or shared delivery area

Sometimes carriers may place packages in a safer location to prevent theft.

If you still cannot locate your package, please contact us by email and provide:

• Order number
• Shipping information
• Tracking number

Our customer service team will assist you with the issue.

12. Damaged Packages During Transit

If your package arrives damaged during transportation, please contact us as soon as possible.

Please provide:

• Photos of the damaged package
• Photos of the damaged products
• Video evidence if available

After reviewing the information, our customer service team will assist with reshipping or provide an appropriate solution.

Contact email:lumo.shop@outlook.com

13. Returned Packages Due to Failure to Receive

If a package is returned due to:

• Failure to collect the package on time
• Package refusal
• Incorrect address information
• Local delivery failure

Please contact us by email and include:

• Order number
• Reason for the package return

After reviewing the situation, we will assist with arranging a second shipment.

Please note:
Any additional shipping costs for the second shipment will be the responsibility of the customer.

14. Contact Us

If you have any questions regarding your order, shipping status, or delivery, please contact us:
LumoSport Team Email:lumo.shop@outlook.com

Thank you for choosing LUMOSPORT.